Introduction
Not every task should be automated. This matrix makes explicit choices about human-AI division of labor based on value, risk, complexity, and the unique strengths of humans and AI.
Phase | Architect |
Lens | Operations |
Purpose | Allocate tasks between humans and AI |
Output | Human-AI Task Assignment Matrix |
Who's Involved | Process owners, AI team, HR, ethics committee |
Duration | 2-4 hours per process area |
Steps
List all tasks within scope
Assess automation potential for each task
Evaluate where humans add unique value
Consider risk, ethics, and compliance requirements
Assign each task to human, AI, or hybrid
Document rationale and trust level for each
Template
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