Experience Quality Dashboard
Track how people actually experience transformation: satisfaction, adoption, friction, and wellbeing, enabling timely interventions.
O-E-EXP-EQD
Introduction
You can't improve what you don't measure. This system tracks experience in real-time, enabling rapid response to issues and continuous enhancement of human-AI collaboration.
Phase | Evolve |
Lens | Experience |
Purpose | Monitor and improve experience continuously |
Output | Experience Quality Dashboard |
Who's Involved | HR, UX research, analytics, operations |
Duration | 4-8 hours for design; ongoing operation |
Steps
Define experience dimensions to monitor
Select metrics and data sources for each
Design collection mechanisms and frequency
Establish thresholds and alert triggers
Create response protocols and ownership
Build dashboards and reporting
Template
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