Introduction
A future learning vision cannot be built on broken mechanics. While the Learning Culture Assessment evaluates your organization's mindset, Stakeholder Observations evaluate your organization's reality. It contrasts how users currently interact with tools against their future aspirations, capturing both the friction of today and the vision for tomorrow. This process converts subjective user experiences into hard evidence, justifying architectural change.
Phase | Map |
Lens | Experience |
Purpose | To map current user behaviors and future aspirations against technical reality, creating a defensible evidence trail for architectural decisions. |
Output | Observation Log & Evidence Map |
Who's Involved | Architects, UX Researchers, End-Users. |
Duration | 2-4 weeks (embedded in discovery). |
Steps
Interview: Ask users to walk through specific current tasks and describe their ideal future state.
Observe: Note existing behaviors, workarounds, and gaps between the current toolset and their needs.
Log: Record these as distinct "Observations" (e.g., User bypasses LMS to find content on YouTube) rather than general feedback.
Map: Link observations to specific system components to prove where the architecture supports or blocks the vision.
Template
[soon]